Privacy policy
This page explains what personal information Seattle Pet Valet collects, why, who we share it with, and how you can see, correct or delete it.
Last updated: October 6, 2026
What we collect
Most of what we hold comes from the quote form and our messages with you:
- Contact details: your name, email address and phone number, and the name and phone number of anyone you ask us to deal with, such as the person collecting your pet.
- Addresses: pickup and delivery addresses, and the airports and cities for your move.
- Pet details: species, breed, age, weight, measurements, health notes and anything else you tell us about your pet, such as vet records or a health certificate.
- Move details: dates, the services you choose, your quotes and bookings, and our messages with you.
- Your text message choice: whether you ticked the box to receive texts, and when.
- Technical details: your IP address and basic browser information when you use the quote form. We use these to block spam and to limit how many requests can be sent in a day.
We do not ask for payment card details on this website.
Why we collect it
- To work out your price, including the driving distance between your addresses and the airport
- To book and carry out your move, including the airline booking, the paperwork, and the pickup and delivery at each end
- To keep you posted by email, and by text if you agreed to texts
- To keep the quote form safe from spam and abuse
- To keep the business records the law requires, such as tax records
We use your information only for these purposes. We never sell your personal information, and we do not use it for advertising.
Who we share it with
We share only what each one needs to do their part:
- The airline carrying your pet: the contact details for each end, your pet's details and the flight, so they can book and carry your pet.
- Vets: your vet, or a vet we arrange, for the health certificate visit or if your pet needs care during the move.
- The partners handling your move: the licensed local companies that pick up, check in and deliver your pet get names, addresses, phone numbers and pet details.
- Google Maps: the addresses you type, to suggest addresses and work out driving distance and time.
- Our email and text message providers: your email address, phone number and the messages we send you.
- Cloudflare: hosts this website and our database, and runs the spam check on the quote form.
Some of these companies may store or process information in other countries. We may also share information when the law requires it.
Photos of your pet
The people handling your pet's rides may take photos and short videos of your pet to send you updates during the move. We may share some of them on our website and social media, showing your pet only, never your name, address or home. You can say no when you book or at any time by email, and we remove any photo you ask us to. See section 18 of our terms.
Texts
We send texts only if you tick the box in the form to agree to them. Texts are about your quote and your move. Every text tells you how to stop them: reply STOP at any time. Message and data rates may apply. We do not share your phone number or your text consent with anyone for their own marketing.
Cookies and visitor statistics
We do not use advertising cookies or visitor statistics tools. Our hosting and spam check may use small technical cookies or similar tools to keep the site working and secure.
How long we keep it
- Quote requests that do not turn into a booking: up to 24 months, then deleted.
- Bookings and the records tied to them: as long as tax and business record rules require.
- Spam protection data such as IP addresses: only as long as needed for that purpose.
How we protect it
Your information is stored with access limited to the people who need it to run your move. Passwords and keys for our systems are kept out of our code. No system is perfectly secure, but we take reasonable steps to protect your information, and we will tell you if a breach puts you at real risk of harm.
Your choices
- Ask what personal information we hold about you, and get a copy.
- Ask us to correct information that is wrong.
- Withdraw your consent, for example to texts, at any time. If you withdraw consent that we need to carry out a booked move, we may not be able to complete it.
- Ask us to delete your information, unless we have to keep it by law.
To ask for any of these, email info@seattlepetvalet.com with the subject "Privacy". We may ask you to confirm who you are before we act. We reply within 30 days.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.
Questions about your information?
Email info@seattlepetvalet.com with the subject "Privacy".